Refund policy

Refund Policy

At 515S MOKESHOP LLC, we strive to ensure customer satisfaction with every purchase.

Return Eligibility
You may request a return within 7 days of receiving your order. To qualify:

  • Items must be unused, unworn, and in original packaging

  • Proof of purchase is required

Non-Returnable Items

  • Gift cards

  • Personal care or hygiene products (if opened)

  • Clearance or final sale items

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photo proof.

Refund Process

  • Returns are inspected upon receipt

  • Approved refunds are processed within 5–7 business days

  • Refunds are issued to the original payment method

Late or Missing Refunds
If your refund has not been received:

  • Check your bank account

  • Contact your payment provider

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact
Email: anna@verolo.net